CashWin Casino Terms and Conditions
Important Notice: These Terms and Conditions constitute a legally binding agreement between you (the "Player") and CashWin Casino ("the Casino", "we", "us", or "our"). By registering an account, making a deposit, or placing any wager on our platform, you explicitly accept and agree to abide by all terms outlined in this document. We strongly recommend reading these terms in their entirety before engaging with our services.
Cashwin casino operates under license number 8048/JAZ issued by Curaçao eGaming. These Terms and Conditions govern the relationship between the Player and Softgenius N.V., the operating company registered at Zuikertuin Tower, Zuikertuinweg 1, Willemstad, Curaçao. The agreement covers all aspects of casino operations including account management, financial transactions, bonus eligibility, and dispute resolution procedures.
Account Registration and Management
Eligibility Requirements
To register an account with CashWin Casino, players must meet the following eligibility criteria:
- Be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
- Reside in a jurisdiction where online gambling is legally permitted
- Provide accurate and verifiable personal information during registration
- Not be excluded from gambling activities by any regulatory body or self-exclusion program
- Not be an employee or relative of an employee of Softgenius N.V. or its affiliated companies
Account Verification Process
Cashwin Casino employs a comprehensive Know Your Customer (KYC) verification process to prevent fraud, money laundering, and underage gambling. Players may be required to submit documentation including:
- Government-issued photo identification (passport, driver's license, national ID card)
- Proof of address (utility bill, bank statement dated within last 3 months)
- Proof of payment method ownership (front/back of credit card with sensitive details obscured)
Withdrawals will not be processed until account verification is successfully completed. The verification process typically requires 24-72 hours after document submission.
Account Security Responsibilities
Players are solely responsible for maintaining the confidentiality of their account credentials. Any activity conducted through a verified account is considered authorized by the account holder. Players must immediately notify customer support of any unauthorized account access or suspicious activity.
Bonus and Promotion Terms
General Bonus Conditions
All CashWin Casino bonuses and promotions are subject to the following general terms unless explicitly stated otherwise in specific promotion rules:
| Bonus Type | Wagering Requirement | Maximum Bet | Game Contribution | Validity Period |
|---|---|---|---|---|
| Welcome Bonus | 35x (deposit + bonus) | €5 | Slots: 100%, Table Games: 10% | 14 days |
| Reload Bonus | 35x (deposit + bonus) | €5 | Slots: 100%, Table Games: 10% | 14 days |
| Free Spins | 40x (winnings only) | €5 | Specific game only | 7 days |
| No Deposit Bonus | 50x (bonus amount) | €3 | Slots: 100% | 3 days |
Bonus Abuse Prevention
CashWin Casino strictly prohibits bonus abuse, which includes but is not limited to:
- Creating multiple accounts to claim welcome bonuses
- Using strategies specifically designed to exploit bonus terms
- Colluding with other players to manipulate game outcomes
- Using automated software or bots to place wagers
- Placing low-risk bets to meet wagering requirements
Detection of bonus abuse will result in immediate bonus cancellation, forfeiture of associated winnings, and potential account termination at the casino's discretion.
Financial Transactions and Payment Terms
Deposit and Withdrawal Policies
CashWin Casino maintains transparent financial transaction policies to ensure secure and efficient processing of player funds.
| Transaction Type | Minimum Amount | Maximum Amount | Processing Time | Fees |
|---|---|---|---|---|
| Deposit (Credit Card) | €20 | €5,000 | Instant | None |
| Deposit (Cryptocurrency) | €10 equivalent | €10,000 | Instant | None |
| Withdrawal (Bank Transfer) | €50 | €10,000/day | 3-5 business days | €25 per transaction |
| Withdrawal (E-Wallet) | €20 | €5,000/day | 24-48 hours | None |
| Withdrawal (Cryptocurrency) | €20 equivalent | €10,000/day | 2-12 hours | Network fees only |
Withdrawal Verification and Processing
All withdrawal requests undergo security verification to prevent fraud and money laundering. Players must wager their deposit amount at least once before requesting withdrawals. The casino reserves the right to request additional documentation for withdrawals exceeding €2,000 or in cases of suspicious activity.
Currency and Conversion
CashWin Casino operates primarily in EUR (Euro). Players using other currencies will have their deposits converted at the current exchange rate. The casino bears no responsibility for exchange rate fluctuations or associated banking fees imposed by third-party financial institutions.
Gaming Rules and Fair Play
Game Integrity and RNG Certification
All games available at CashWin Casino utilize Random Number Generator (RNG) systems that are regularly tested and certified by independent auditing agencies. Game outcomes are completely random and cannot be influenced by players or the casino. The theoretical Return to Player (RTP) percentages for each game are publicly available in the game information sections.
Game Malfunction Policy
In the event of software malfunction or connectivity issues that affect game outcomes, CashWin Casino reserves the right to void all affected wagers and reverse associated transactions. The casino's decision in such matters is final and binding. Players are encouraged to report any technical issues immediately to customer support.
Player Conduct
Players must maintain appropriate conduct while using CashWin Casino services. The following behaviors are strictly prohibited and may result in account suspension or termination:
- Using offensive or abusive language in chat features
- Engaging in fraudulent activities or cheating
- Attempting to manipulate game software or outcomes
- Participating in money laundering or terrorist financing
- Sharing account credentials with third parties
Liability and Dispute Resolution
Limitation of Liability
CashWin Casino's liability to players is limited to the amount of the disputed transaction or wager in question. The casino is not liable for indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of profits, data, or business opportunities.
Dispute Resolution Process
Players who wish to dispute any aspect of their gaming experience must first contact CashWin Casino customer support. If the issue remains unresolved after 72 hours, players may escalate the dispute to the Curaçao eGaming Licensing Authority. All disputes must be submitted within 30 days of the incident occurrence.
Termination of Agreement
CashWin Casino reserves the right to suspend or terminate player accounts at its sole discretion, particularly in cases of suspected fraud, bonus abuse, or violation of these Terms and Conditions. Upon account termination, any outstanding bonus funds will be forfeited, while real money balances will be returned to the player subject to standard withdrawal procedures and verification.
Responsible Gaming Policy
Player Protection Tools
CashWin Casino is committed to promoting responsible gambling practices. We provide several tools to help players maintain control over their gaming activities:
- Deposit Limits: Set daily, weekly, or monthly deposit limits
- Loss Limits: Define maximum loss amounts over specific time periods
- Session Timers: Receive notifications after predetermined playing durations
- Self-Exclusion: Temporarily or permanently exclude yourself from the casino
- Reality Checks: Regular reminders of time and money spent gambling
Underage Gambling Prevention
CashWin Casino employs rigorous age verification procedures to prevent underage gambling. We cooperate with regulatory bodies and use third-party verification services to confirm player ages. Any accounts found to be registered by minors will be immediately closed, and all winnings will be forfeited.
Amendments to Terms and Conditions
CashWin Casino reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated to players via email or through notifications on our website. Continued use of our services following such modifications constitutes acceptance of the revised terms. Players are responsible for regularly reviewing the most current version of these Terms and Conditions.
Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao. Any legal disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Curaçao. Players acknowledge that they are solely responsible for ensuring their use of CashWin Casino services complies with applicable local laws in their jurisdiction.
Contact Information
For questions regarding these Terms and Conditions or any other aspect of CashWin Casino operations, please contact our customer support team:
Email: [email protected]
Live Chat: Available 24/7 through our website
Response Time: Typically within 1 hour during peak operation hours